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How do I care for and maintain my printer?
Why is my printer ALARM LED flashing Orange?
The PhotoCake® ¼ Sheet Printer ALARM LED may flash an error code according to the type of problem it is having. Count the number of orange flashes to determine the error.
Why is my printer flashing Two Flashes?
Printer is out of paper / Paper did not feed. Load/Reload media into the Input Tray. Press the RESUME/CANCEL button. This is the gray button located on the right front of the Printer next to the alarm LED.
Why is my printer flashing Three Flashes?
You may have a paper jam. If the media is jammed, remove the jammed media, reload the media in the Printer, and then press the RESUME/CANCEL button.
Why is my printer flashing Four Flashes?
This means that the Ink Cartridge is not installed properly or the Ink Cartridge low or empty. If the lamp on the Ink Cartridge is not lit, the Ink Cartridge may not be installed properly. If the lamp on the Ink Cartridge is flashing, Ink Cartridge may be empty, replace the Ink Cartridge. If the error cannot be cleared by installing a new Ink Cartridge, remove all four Ink Cartridges. Press the power button on the Printer to power off. Remove the power cable and the USB cable from the Printer. Plug in the Printer power cable. Press the power button on the Printer. Reseat all four Ink Cartridges making sure the lamp on each of the cartridges is solid red. Close the lid of the Printer and wait until the Printer power light maintains a solid green.
Why is my printer flashing Five Flashes?
The Print head is not installed or the Print head may be defective. Remove the Print head. If a Print head cannot be located, call DecoPac to order one. If the Print head has been used for a long period of time, it is likely worn and needs to be replaced. Otherwise restart the Printer with the Print head removed. Install Print head. Restart Printer.
Why is my printer flashing Eight Flashes?
The Waste Ink Tank Absorber could be full. Press the RESUME/CANCEL button to cancel the error and resume printing.
Why is the power light on my printer flashing alternate Green and Orange?
This is a Service Error. Power cycle the printer. Disconnect the USB Printer cable from the Printer. Turn the Printer off. Disconnect the Printer power cable. Reconnect the Printer power cable. Reconnect the Printer USB cable. Press the Printer power button and wait for the power light to resume a solid green.
Can I use my own Printer with the PhotoCake® Online System?
No. The PhotoCake® Online System needs to use the Printer we provide in order to function properly. Our printers are modified for edible use according to DecoPac’s Media specifications, and the software is color-calibrated against our inks for that Printer. Since different types of Media (sugar paper) can absorb the ink at different rates, it is also necessary to use Media (Frosting Sheets™ or Luck’s PrintOns®) that have been purchased from DecoPac, Inc.
What is the shelf life of the Frosting Sheets™?
One year. Be sure to keep the Frosting Sheets™ in their air tight plastic closed/sealed bag, otherwise they will dry out and become brittle and unusable.
Will the Frosting Sheets™ melt into frosting that has set for a day or more?
If the frosting on the cake appears dry or crusty, apply a fine mist of water onto the cake top before applying the Frosting Sheet. This can be achieved with an airbrush or small misting bottle.
With what types and brands of frosting do Kopykake Frosting Sheets™ work best?
Fresh Buttercream or Non-Dairy topping, Fondant, Marzipan, even Ice Cream are the best. It is recommended that you do not put the Frosting Sheets™ directly on a high moisture base, such as whipped creams. You may fill cakes with whipped cream, but use a thin layer of buttercream under the actual Frosting Sheets™. You may use hard frostings, such as Royal Icing, Marzipan, etc., but you should also put a very thin coating of a buttercream, piping gel, or at least a fine mist water spray so the Frosting sheet will adhere to the surface.
What do I do if the Frosting Sheets™ will not come off the backing sheet?
The Frosting Sheets™ are supplied with an Acetate backing sheet to separate them from each other in their packaging. If your frosting will not peel off its backing sheet it is because it is too damp most likely due to humidity.There are a number of things you can do:
What do I do if the Frosting Sheets™ are dry and brittle?
If the Frosting Sheets™ are dry and brittle they have been dried out. This condition is normally caused by a faulty air tight plastic bag or a user’s failure to close the bag after removing a sheet. The Frosting Sheets™ may be re-humidified if you have some way of placing them in a humid environment. Do not place brittle Frosting Sheets™ into a printer. They will break off during printing and jam the unit. There are a number of things you can do:
Can the Frosting Sheets be stored after printing?
Yes. Return the printed Frosting Sheet, once printed and place it back in an air tight sealed plastic bag. You may choose to dry the image before or after storage. Be sure to keep the image out of any direct light to prevent color deterioration.
Why do bubbles appear on the Frosting Sheets™ when it has sat overnight?
In most of the cases, the bubbles are caused by moisture coming up from below the Frosting Sheet. The best preventative measures are to use the recommended frosting and store the image covered in a cool dry place.
Why do cracks appear on the image?
If the cake is allowed to flex during transportation, wrinkles or cracks may appear depending in whether the image was compressed or stretched. Using a double board, especially with half sheet cakes, will help eliminate this problem.
Are the Frosting Sheets™ FDA approved?
Yes. You may contact PhotoCake® Technical Support to request a copy.
Why will my Media not feed into the Printer?
Make sure the edible media is seated firmly on the top tray of the Printer. Using the paper guide, align the media to the right side of the top tray. Do not push the media into the Printer, place it on the Input Tray and allow the Printer to take the media. Look for any obstructions in the Printer feed areas.
Why are my images streaking?
Ensure the output tray is attached. Make sure there isn’t any broken media in the Printer that would obstruct the Print head. Perform a Print head cleaning. The toggle switch to the left of where the paper exits should be set to Envelope.
No. Our printers are modified for edible use according to DecoPac’s Media specifications, and the software is color-calibrated against our inks for that Printer. Since different types of Media (sugar paper) can absorb the ink at different rates, it is also necessary to use Media (Frosting Sheets™ or Luck’s PrintOns®) that have been purchased from DecoPac, Inc.
What is the general copyright information?
General Copyright Guidelines:October, 2010The following information is intended to serve as general guidelines when using the PhotoCake® Cake Decorating System, with regard to printing or copying material that has been copyrighted.An item can be used if the content/image is not “owned” by someone else. It CANNOT be used or printed if the content of the picture or the right to the image belongs to someone else without prior written permission / consent.Many materials are protected under U.S. Copyright Law and international treaties, even if such materials do not contain copyright notice. Therefore, use of this machine to reproduce any material that is original to a third party without the prior written consent of such party is strictly prohibited. Anyone who uses this machine to make copies in violation of another’s rights shall be personally liable for any copyright infringement including any civil and criminal penalties and damages.
What types of photos can we print on the PhotoCake® (scanned photo or in a PhotoCake® frame) systems?
Any personal photo a customer brings in. This is by far the most common occurrence.
What is a personal photo?
Personal photos would include snap shots or candid shots done by a non-professional photographer. Example – “Johnny’s first day of school before leaving on the bus.”Professional photos are copyrighted.
Can we print pictures from Newspaper of Magazine articles?
No, these are typically owned by the respective publishers and should not be used without prior written permission from the owner.
Can we print and sell cakes with logos, trademarks, or players from sports teams (e.g., NFL New England Patriots)?
No, not without prior written consent. To do so, would be a copyright violation and the merchandise viewed as counterfeit.
Can we print and sell cakes with logos of the mascots of local college or high schools?
Only if you have prior written permission from the owner or institution of the image.
Can we use an existing napkin or printed invitation that has an official or approved logo on it?
No, that would be a copyright violation and the merchandise would be viewed as counterfeit. The owner of the image has not given the rights of the image to be used in that application.
How should I respond to a customer that asks me to use a copyrighted item or photograph?
Kindly explain to them that you are not able to use the image that they have due to copyright laws and apologize for any inconvenience.Secondly, and very importantly, provide an alternative for them. Your PhotoCake® image library has over 500 available images, both Licensed and non-licensed.
How can DecoPac offer images that are copyrighted (e.g., Disney's Pooh)?
DecoPac has written permission (contracts) from the owners (Licensors) of the images and is authorized to sell them for use on decorated bakery goods, such as cakes, cookies and cupcakes.
How can we promote events such as the Super Bowl without infringing on copyrights?
Currently available with all PhotoCake® systems are NFL approved Licensed images that are available for purchase from DecoPac.MLB, NHL, NBA, MLS and NASCAR are also available for purchase.
How can I add text without printing a frame or artwork?
Select a non-licensed artwork. From the ‘Edit the Topping’ screen, select ‘Zoom’. Keep selecting the magnifying glass icon until you cannot see the image on the Touchscreen. From the same screen, select the ‘Text’ icon to add your text. Once you are finished, follow the on-screen prompts to print your image.
Have a question about uploading a custom image? We have your answers.
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