• To prevent feed problems; wipe the rollers located inside the Printer cover and Printer bed with a lightly dampened paper towel monthly.
• To clean the outer surface of the printer; wipe it with a soft clean cloth lightly dampened with a mild detergent dissolved in water.
• For optimal performance, perform a color test daily. If all colors are not printing and/or there are broken lines within the color or black grids, perform a Print head cleaning.
• The Print head is a wearing item and is recommended to replace 2-3 times per year.
• Perform a Print head cleaning once a month using the DecoPac® cleaning cartridges.

Printer is out of paper / Paper did not feed. Load/Reload media into the Input Tray.  Press the RESUME/CANCEL button. This is the gray button located on the right front of the Printer next to the alarm LED.

This means that the Ink Cartridge is not installed properly or the Ink Cartridge low or empty. If the lamp on the Ink Cartridge is not lit, the Ink Cartridge may not be installed properly. If the lamp on the Ink Cartridge is flashing, Ink Cartridge may be empty, replace the Ink Cartridge.  If the error cannot be cleared by installing a new Ink Cartridge, remove all four Ink Cartridges. Press the power button on the Printer to power off. Remove the power cable and the USB cable from the Printer. Plug in the Printer power cable. Press the power button on the Printer. Reseat all four Ink Cartridges making sure the lamp on each of the cartridges is solid red.  Close the lid of the Printer and wait until the Printer power light maintains a solid green.

The Waste Ink Tank Absorber could be full. Press the RESUME/CANCEL button to cancel the error and resume printing.

No. The PhotoCake® Online System needs to use the Printer we provide in order to function properly.  Our printers are modified for edible use according to DecoPac’s Media specifications, and the software is color-calibrated against our inks for that Printer.  Since different types of Media (sugar paper) can absorb the ink at different rates, it is also necessary to use Media (Frosting Sheets™ or Luck’s PrintOns®) that have been purchased from DecoPac, Inc.

One year. Be sure to keep the Frosting Sheets™ in their air tight plastic closed/sealed bag, otherwise they will dry out and become brittle and unusable.

Fresh Buttercream or Non-Dairy topping, Fondant, Marzipan, even Ice Cream are the best. It is recommended that you do not put the Frosting Sheets™ directly on a high moisture base, such as whipped creams. You may fill cakes with whipped cream, but use a thin layer of buttercream under the actual Frosting Sheets™.  You may use hard frostings, such as Royal Icing, Marzipan, etc., but you should also put a very thin coating of a buttercream, piping gel, or at least a fine mist water spray so the Frosting sheet will adhere to the surface.

If the Frosting Sheets™ are dry and brittle they have been dried out. This condition is normally caused by a faulty air tight plastic bag or a user’s failure to close the bag after removing a sheet. The Frosting Sheets™ may be re-humidified if you have some way of placing them in a humid environment. Do not place brittle Frosting Sheets™ into a printer. They will break off during printing and jam the unit.

There are a number of things you can do:

• Keep Frosting Sheets™ in a wet type refrigerator in the sealed air tight plastic bag. Do not keep in a freezer.
• Spray a fine mist of water over the Frosting Sheets™ with an airbrush or other water misting device. Do not sprinkle or throw water on the Frosting Sheets™ as this will ruin it.
• Hold the Frosting Sheets™ over a pot of steaming water for a few seconds.
• Place the Frosting Sheets™ in a high humidity proofing area or proof box for a short time.

In most of the cases, the bubbles are caused by moisture coming up from below the Frosting Sheet. The best preventative measures are to use the recommended frosting and store the image covered in a cool dry place.

Yes.  You may contact PhotoCake® Technical Support to request a copy.

Ensure the output tray is attached.  Make sure there isn’t any broken media in the Printer that would obstruct the Print head.  Perform a Print head cleaning.  The toggle switch to the left of where the paper exits should be set to Envelope. 

General Copyright Guidelines:

October, 2010
The following information is intended to serve as general guidelines when using the PhotoCake® Cake Decorating System, with regard to printing or copying material that has been copyrighted.
An item can be used if the content/image is not “owned” by someone else. 

It CANNOT be used or printed if the content of the picture or the right to the image belongs to someone else without prior written permission / consent.

Many materials are protected under U.S. Copyright Law and international treaties, even if such materials do not contain copyright notice.  Therefore, use of this machine to reproduce any material that is original to a third party without the prior written consent of such party is strictly prohibited.  Anyone who uses this machine to make copies in violation of another’s rights shall be personally liable for any copyright infringement including any civil and criminal penalties and damages.

Personal photos would include snap shots or candid shots done by a non-professional photographer.  Example – “Johnny’s first day of school before leaving on the bus.”

Professional photos are copyrighted.

No, not without prior written consent.  To do so, would be a copyright violation and the merchandise viewed as counterfeit.

No, that would be a copyright violation and the merchandise would be viewed as counterfeit. The owner of the image has not given the rights of the image to be used in that application.

DecoPac has written permission (contracts) from the owners (Licensors) of the images and is authorized to sell them for use on decorated bakery goods, such as cakes, cookies and cupcakes.

Select a non-licensed artwork. From the ‘Edit the Topping’ screen, select ‘Zoom’. Keep selecting the magnifying glass icon until you cannot see the image on the Touchscreen. From the same screen, select the ‘Text’ icon to add your text. Once you are finished, follow the on-screen prompts to print your image.